SUPPORT

Need assistance with your CDM TV system?

Our team is ready to get you answers fast — from setup and troubleshooting to content updates.

START HERE

Find setup guides, troubleshooting steps, and video tutorials in our Knowledge Base — or open a support ticket for one-on-one help.

Visit the Knowledgebase & Support Portal →

How Can We Help?

The following are links to our FAQ's. Click on these links for specific troubleshooting instructions.

If you still need support, you can enter a support ticket at anytime.

I see a Citadel Pin Screen, what is my Citadel Pin number?

How do I get to the CDMTV channel?

My channel stops playing after 4 hours or so. What’s the deal?

The Internet will not stay connected. Any ideas?

Why does my player say “no internet connection” but videos are playing?

I get a “Network Error '' when entering the Citadel Pin. What should I do?

I see the WiFi showing connected on the WiFi page but the player is still giving a network error when the pin is entered. Now what?

My volume is up but there is no sound

All I see is a black screen

I purchased the CDM TV Fully Managed System and my channel is not playing when I came in this morning. It is supposed to start when the clinic opens - what’s up?

I purchased a Citadel license and have screens set up but do not recall how to set up the schedule. How do I schedule my screen?

Have a Windows W8 Player and need help? Click here.

Open A Support Ticket