SUPPORT
Need assistance with your CDM TV system?
Our team is ready to get you answers fast — from setup and troubleshooting to content updates.
Open A Support Ticket
Welcome to the Clear Digital Media Support Center. To ensure your request is handled as quickly and accurately as possible, please use the form below to submit a ticket for all support inquiries, including requests for content updates.
When describing your issue, we ask that you provide as much detail as possible—specifically, please include a description of what you currently see on your screen and any actions or events that occurred immediately before the issue began. Providing these details helps our technical team diagnose the situation efficiently and get your media back on track.
How Can We Help?
The following are links to our FAQ's. Click on these links for specific troubleshooting instructions.
If you still need support, you can enter a support ticket at anytime.
I see a Citadel Pin Screen, what is my Citadel Pin number?
How do I get to the CDMTV channel?
My channel stops playing after 4 hours or so. What’s the deal?
The Internet will not stay connected. Any ideas?
Why does my player say “no internet connection” but videos are playing?
I get a “Network Error '' when entering the Citadel Pin. What should I do?
