Privacy Policy

Clear Digital Media – Privacy Policy

Effective Date: 11/12/2025
Last Updated: 11/12/2025

Clear Digital Media (“CDM,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have when interacting with our websites and services, including CDM TV, the CDM TV Subscription Portal, and any pages linking to this policy (collectively, the “Services”).

By accessing or using the Services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Information You Provide

We collect information you voluntarily provide, including:

  • Contact information (name, email, phone number)

  • Account information when you subscribe to CDM TV

  • Billing and payment details

  • Support requests submitted through our Knowledge Base or ticket system

  • Content you submit (reviews, testimonials, messages)

Information Collected Automatically

When you visit our website or use CDM TV, we may automatically collect:

  • IP address and device identifiers

  • Browser type and operating system

  • Pages viewed, referring URL, and usage patterns

  • Approximate location (city/state)

We use industry-standard analytics tools to understand site performance and user engagement.

Information from Third Parties

We may receive information from:

  • Payment processors (confirmation of subscription status)

  • Email service providers

  • YouTube or social platforms, if you interact with embedded content

2. How We Use Your Information

We use your information to:

  • Provide and manage CDM TV services

  • Process subscriptions and payments

  • Respond to support requests

  • Improve the website and subscriber experience

  • Send product updates, service notifications, or marketing emails (you may opt out anytime)

  • Detect, prevent, and address security issues or misuse

We do not sell your personal information.

3. How We Share Information

We only share your information with:

  • Service providers (hosting, analytics, payment processing, support tools)

  • YouTube, when you view embedded video content

  • Law enforcement, if required by law or to protect the rights and safety of CDM or our users

Service providers may only use your information as necessary to perform services on our behalf.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Understand website performance

  • Maintain user sessions

  • Improve functionality

  • Deliver relevant content

You may control cookie settings through your browser. If you disable cookies, certain features may not function fully.

5. Your Choices

Email Preferences

You can opt out of marketing emails at any time by clicking “unsubscribe” in any CDM message.

Access, Update, or Delete Your Information

You may request to:

  • Access your data

  • Update account information

  • Request deletion (subject to required record-keeping laws)

Requests can be submitted at: communications@citadelsignage.net

6. Data Security

We take reasonable administrative, technical, and physical precautions to protect your information.

However, no method of transmission over the internet is 100% secure. You use our Services at your own risk.

7. Children’s Privacy

Our Services are not intended for individuals under 13.
We do not knowingly collect information from children. If we learn we have collected data from a minor, we will delete it promptly.

8. International Users

Our Services are operated from the United States.
If you access the Services from outside the U.S., you agree your information may be transferred and processed in the United States under this Privacy Policy.

9. Links to Third-Party Sites

Our site may contain links to or embedded content from third-party websites (including YouTube).
We are not responsible for their privacy practices. We encourage you to review their policies.

10. Changes to This Policy

We may update this Privacy Policy periodically.
When changes occur, we will update the “Last Updated” date. In the event of material changes, we may also notify users by email or through the website.

11. Contact Us

Clear Digital Media
PO Box 1072
Dripping Springs, TX 78620
Email: communications@citadelsignage.net